Last Updated: September 20, 2023
Thank you for shopping with [Hardboard Studios]. We want to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your purchase, we have outlined our Refund and Returns Policy below. Please read this policy carefully before making a purchase from us. By making a purchase, you agree to the terms of this policy.
1. Eligibility for Returns and Refunds
a. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within  days of receiving the item to request a return or refund.
b. Returned by Customer – We do not refund orders for buyer’s remorse. We do not offer refunds for size exchanges, the item must be damaged or lost for a refund to take place. Contact our Customer Service and express your will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
2. How to Request a Return or Refund
a. To initiate a return or refund, please contact our customer support team at [customer support email or phone number] within the specified time frame mentioned above.
b. Provide your order number, a clear description of the issue (for damaged or defective products), and any supporting images or documentation.
3. Refund or Exchange Process
a. Damaged or Defective Products: If you receive a damaged or defective product and request a refund, we will process your refund once we receive and inspect the returned item. If you prefer a replacement, we will ship a replacement item to you.
b. Change of Mind: If you wish to return an item due to a change of mind, we will be unable process a refund.
4. Return Shipping
a. For damaged, defective, or incorrect items, we will provide a prepaid shipping label for your return.
5. Timeframe for Refunds
a. Refunds will be processed within  days of receiving the returned item and will be issued to the original payment method used for the purchase.
a. Some items may be non-returnable and non-refundable, including but not limited to:
- Items marked as final sale.
- Personalized or customized products.
- Items that have been used, damaged by the customer, or are not in their original condition.
7. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact our customer support team at [firstname.lastname@example.org].
By making a purchase from [hardbooardstudios.com], you acknowledge that you have read, understood, and agreed to the terms of this Refund and Returns Policy. We value your business and are committed to providing you with a positive shopping experience.